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9 Tips for an Effective Grievance Policy
When your association handles complaints about members openly and fairly, you build public trust. Here's what two organizations in the chimney-sweeping industry learned about keeping their profession ethical and consumer friendly.
Guidance for Association Ethical Dilemmas
From the boardroom to membership, ethical issues arise every day in associations. But clear answers have never been easy to come by. Inspired by ASAE's new Standards of Conduct, a pair of experts look at four fictional scenarios and discuss how leaders can best respond to serious challenges. (Titled "Real-World Association Ethics" in the print edition.)
Upgrade Your Volunteer Board Experience
Three ways to get the most from your board service.
Need More Confidence as a Speaker? Try Some Yoga Techniques!
Transport yourself in your mind to a beach or mountaintop and breathe deeply the pristine air the next time before you give a speech. Concentrate on your topic of expertise and let all negative thoughts go. Tune into your audience, and they'll tune into you.
CEO to CEO: Proudest Moment as an Association Executive and Reigning in an Off-Topic Meeting Discussion
CEO’s share their proudest moment as an association executive and give advice for reining in an off-topic meeting discussion.
Leadership
Edge Out Your Competitors with ASAE's Social Media Channels
You've got the smart device, whether it's your mobile phone, tablet, laptop or other gadgetry. But are you being smart with your online presence? ASAE stays on the cutting edge of social media and technology with one goal in mind: to help you and your business do the same. Let this guide link and tweet your way to the top.
Book Nuggets: Instinct: Tapping Your Entrepreneurial DNA to Achieve Your Business Goals
If you weren't born with the entrepreneurial spirit but it's something you want to achieve, there is hope, according to author Thomas Harrison. Using his scientific background, Harrison identifies seven behavioral "success promoters" that will help you gain leadership traction whether you are an entrepreneur or an "intrapreneur."
Need More Confidence as a Speaker? Try Some Yoga Techniques!
Transport yourself in your mind to a beach or mountaintop and breathe deeply the pristine air the next time before you give a speech. Concentrate on your topic of expertise and let all negative thoughts go. Tune into your audience, and they'll tune into you.
Consultants Add Value to the AMC Mix
Believe it or not, sometimes consultants can achieve their best results by hiring their own consultant or an association management company. Without adding personnel, you can add years of consulting experience and targeted help to your client associations or nonprofits by using an AMC.
Letter From the Chair: Do You Know Where Your Members Are Right Now? Are You Sure?
Evaluations are an indispensable tool when it comes to gauging how members feel about the Consultants Section Council and its work. A survey here and there helps keep the rudder going in the right direction with everyone—not just most people—on board.